Privacy Policy

Snowflake Software Customer Data

Snowflake Software Ltd, a limited company registered in England and Wales number 4294244 operates all aspects of the Laminar Data platform either owns or licenses all Intellectual Property related to the platform. Any reference to Snowflake Software below applies to Snowflake Software Ltd, Snowflake Software Inc, Laminar Data, Laminar and all Snowflake Software Ltd owned and operated websites.

Snowflake Software respects your individual privacy. This privacy policy documents our adherence to the highest industry standards for the protection of your personal information. The policy applies to all Snowflake Software websites and covers the following areas: What personally identifiable information is collected by Snowflake Software or by any third party through our websites.

Information Collection and Use

Snowflake Software is the sole owner of the information collected on our websites. Snowflake Software may collect information from you at two different stages. First, we may collect anonymous, aggregate information from all visitors to our sites. This type of information is never linked to any personally identifiable information and is only used in the aggregate to generate statistical reports about the use of our sites. Second, we may require the submission of certain personally identifiable information when you subscribe to use Snowflake Software services. For subscribers, registration may require that you submit some (or all) of the following personal information: name, company name, mailing address, email address, telephone number, fax number, user name and password, and billing information.

Use of Your Personal Information

Snowflake Software will use your personal information solely for internal purposes relating to the provision of the Service. We will never give your information to, or share your information with, any third party, except those who require the information in order to provide support for the internal operations of our sites and who do not disclose or use that information for any other purpose. We will never give or sell your personal information to any third party to be used for the purposes of sending you unsolicited commercial offers (such as spam), and we will not ourselves use your personal information to send you any unsolicited commercial offers. On rare occasions it is necessary for us to send out a strictly service-related announcement. For instance, if our service is temporarily suspended for maintenance, we might send subscribers an email. You may not opt-out of these communications, which are not promotional in nature. Profile We store information that we collect through cookies and log files to create a profile of our subscribers. A profile is stored information detailing how individual subscribers use our sites. Collected information in a profile is tied to the subscriber’s personally identifiable information. However, your profile is used solely for internal purposes, to help us improve the experience of our subscribers and for accounting/billing purposes. We do not share your profile with any third parties. You can get more information about cookies and log files.


A cookie is a small text file stored on the subscriber’s hard drive for an extended period of time. The cookies can be removed by following Internet browser help file directions. Allowing the Snowflake Software cookie to remain on your computer makes it easier for you to log in to and use the site. If you reject these files, you may still use the site, but you will be required to provide detailed login information.

Log Files

Log files record internet protocol (IP) addresses, browser types, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the site, track a subscriber’s movement and usage in the aggregate, and gather broad demographic information for aggregate use. Log files record each transaction for purposes of capacity planning and billing and are linked to personally identifiable information.

Disclosure of Personal Information As Required By Law

Though we make every effort to preserve subscriber privacy, we will disclose personal information when required by law, if we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on us.

Business Transitions

In the event Snowflake Software goes through a business transition, such as a merger, acquisition, or sale of a portion of its assets, our subscribers’ personal information may be part of the assets transferred. Subscribers will be notified via prominent notice on our web sites for 30 days prior to a change of ownership or control of their personal information. If, as a result of the business transition, your personally identifiable information will be used in a manner materially different from that stated at the time of collection, you will be given a choice consistent with our Notification of Changes section.


This website contains links to other sites. Snowflake Software is not responsible for the privacy practices of these other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by Snowflake Software.


Snowflake Software takes commercially reasonable precautions to protect our subscribers’ information. However, given the nature of the Internet and the fact that network security measures are not infallible, we cannot guarantee the security of your information. When our subscription forms asks you to enter sensitive information; the information is encrypted and is protected with the best encryption software in the industry – Secure Socket Layer (SSL). While on a secure page, such as our subscription form, the lock icon on the bottom of Web browsers such as Microsoft Internet Explorer appears locked. While we use SSL encryption to protect sensitive information online, we also make an effort to protect subscriber information off-line. All of our subscribers’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. All employees are kept up-to-date on our security and privacy practices. Finally, the servers that store your personally identifiable information are housed in a secure environment. If you have any questions about the security at Snowflake Software you can send an email to

Payment Card Industry Data Security Standard (PCI DSS)

The Laminar Data Developer Portal ( is fully PCI DSS compliant and Laminar Data conforms to the guidelines set out by this standard.

PCI DSS compliant

Correcting, Updating, and Deactivating Personal Information

If your personally identifiable information changes or you decide to cancel your subscription, you may correct, update, or deactivate our record of your personally identifiable information. To request that your personal information should no longer be used bySnowflake Software, simply send an email to

Safe Harbour Program

Snowflake Software complies with the principles of the U.S.-EU Safe Harbour Framework and the U.S.-Swiss Safe Harbour Framework as set forth by the U.S. Department of Commerce and EU regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. If you have concerns about the privacy of your personal information based on the Safe Harbour Privacy Principles, send an email to A Snowflake Software representative will contact you and take steps to address your concerns. The European Commission and the United States have announced a political agreement on a framework for transatlantic data flows called the EU-US Privacy Shield. The announcement is unclear in nature, with implementation details yet to be decided. The new Privacy Shield will replace the current Safe Harbour Program, which has been overturned by the courts. The new agreement is still in the comment and approval stage. We will continue to follow the progress on this new agreement, and we fully intend to comply with the Privacy Shield once the agreement is finalised.

Notification of Privacy Policy Changes

If we decide to change our privacy policy, we will prominently post a notice on the main page and other pages to alert you about the change. If the privacy policy changes materially so that we are going to use your personally identifiable information in a manner different from that stated at the time of collection, we will notify you via email and give you a choice as to whether or not we may use your information in this different manner. However, if you have opted out of all communication with the site, or deactivated your account, then you will not be contacted and your personal information will not be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect registered user information already stored in our database, we will post a prominent notice on our websites notifying subscribers of the change. In some cases where we post a notice we will also email registered users notifying them of the changes in our privacy practices.

Contact Information

If you have any questions about our privacy policy, please contact us at: Snowflake Software Alleyn House, 23-27 Carlton Crescent, Southampton SO15 2EU, United Kingdom, OR Phone: +44 (0) 2380 238232